Out-of-court dispute settlement under Article 21 of the Digital Services Act.

Podcast series: Jean Monnet Centre of Excellence DIGI-U — Digital Platforms: Under the Scope of the New Era in Digital Services. In this episode, Bernd Justin Jütte and João Pedro Quintais examine out-of-court dispute settlement under Article 21 of the Digital Services Act. The conversation explores whether certified dispute settlement bodies can provide meaningful user redress, procedural fairness, independence and accountability, or whether they risk becoming another bureaucratic layer in platform governance.