{"id":14880,"date":"2021-12-17T15:37:17","date_gmt":"2021-12-17T15:37:17","guid":{"rendered":"https:\/\/www.ivir.nl\/?page_id=14880"},"modified":"2023-01-13T13:43:37","modified_gmt":"2023-01-13T13:43:37","slug":"ivir-lecture-4-february-2022","status":"publish","type":"vo_events","link":"https:\/\/www.ivir.nl\/nl\/agenda\/ivir-lecture-4-february-2022\/","title":{"rendered":"IViR Lecture: Empathy in Digital Government"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ivir.nl\/publicaties\/download\/header.jpg\" alt=\"\" class=\"wp-image-13603\" width=\"829\" height=\"386\" srcset=\"https:\/\/www.ivir.nl\/publicaties\/download\/header.jpg 801w, https:\/\/www.ivir.nl\/publicaties\/download\/header-300x140.jpg 300w, https:\/\/www.ivir.nl\/publicaties\/download\/header-768x358.jpg 768w\" sizes=\"auto, (max-width: 829px) 100vw, 829px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile has-background\" style=\"background-color:#dce0e4;grid-template-columns:auto 20%\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"640\" src=\"https:\/\/www.ivir.nl\/publicaties\/download\/ranchordas.jpg\" alt=\"\" class=\"wp-image-14899 size-full\" srcset=\"https:\/\/www.ivir.nl\/publicaties\/download\/ranchordas.jpg 480w, https:\/\/www.ivir.nl\/publicaties\/download\/ranchordas-225x300.jpg 225w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-center has-background has-normal-font-size\" style=\"background-color:#dce0e4\"><strong>IViR is pleased to announce that<\/strong><br><strong>Professor Sofia Ranchord\u00e1s<\/strong><br><strong>will give a lecture about<\/strong><br><strong><em><a href=\"https:\/\/www.ivir.nl\/publicaties\/download\/flyer_4_2_2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Empathy in Digital Government<\/a><\/em><\/strong><br><strong>on<\/strong> <strong>Friday 4 February 2022.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><\/p><p>Humans make mistakes. Humans make mistakes especially while filling out tax returns, benefit applications, and other government forms, which are often tainted with complex language, requirements, and short deadlines. However, the unique human feature of forgiving these mistakes is disappearing with the digitalization of government services and the automation of government decision-making. While the role of empathy has long been controversial in law, empathic measures have helped public authorities balance&nbsp;administrative values with citizens\u2019 needs and deliver fair and legitimate decisions. The empathy of public servants has been particularly important for vulnerable citizens (for example, disabled individuals, seniors, underrepresented minorities, and low-income individuals). When empathy is threatened in the digital administrative state, vulnerable citizens are at risk of not being able to exercise their rights because they cannot engage with digital bureaucracy.<\/p><p>In this lecture Sofia Ranchord\u00e1s argues that empathy,&nbsp;which in this context is&nbsp;the ability to relate to others and understand a legal situation from multiple perspectives, is a key value of administrative law deserving safeguarding in the digital administrative state. Empathy can contribute to the advancement of procedural due process,&nbsp;the promotion of&nbsp;equal treatment, and the legitimacy of automation.&nbsp;The&nbsp;concept&nbsp;of administrative empathy does not aim to create arrays of exceptions,&nbsp;nor&nbsp;imbue law with emotions and individualized justice.&nbsp;Instead, this concept suggests avenues for humanizing digital government and automated decision-making through a more complete understanding of citizens\u2019 needs. <\/p><p>Drawing on comparative examples of empathic measures employed in the United States, the Netherlands, Estonia, and France, this contribution is twofold: first, it offers an&nbsp;interdisciplinary&nbsp;reflection on the role of empathy in administrative law and public administration for the digital age, and second,&nbsp;it operationalizes the concept of administrative empathy. These goals combine to&nbsp;advance the position of vulnerable citizens&nbsp;in the administrative state.<\/p><\/blockquote>\n\n\n\n<p class=\"has-white-color has-text-color has-background\" style=\"background-color:#bc0031\">Sofia Ranchord\u00e1s is a Full Professor of European and Comparative Public Law at the Faculty of Law of the University of Groningen in the Netherlands and a Professor of Public Law and Innovation at LUISS Guido Carli in Rome. Sofia  Ranchord\u00e1s conducts multidisciplinary research on public law and&nbsp;digital&nbsp;technology. Her research agenda is focused on two topics: first, the advancement of innovation through experimental&nbsp;regulatory instruments; second, the impact of digital transformations and digital exclusion on the position of citizens before the government.&nbsp;She held previous academic positions at the Information Society Project at Yale Law School, Tilburg University and Leiden University.&nbsp;<br><br>Sofia Ranchord\u00e1s has been the recipient of both national and international grants and awards (e.g., Niels Stensen Fellowship, Knight Foundation, NWO Smart Governance, KNAW).&nbsp;She is currently a Visiting Professor at Catolica Global School of Law, Universidade Nova de Lisboa, and the University of Cote d&#8217;Azur in Nice.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#dce0e4\"><strong>Date:<\/strong> 4 February 2022<br><strong>Time:<\/strong> 16.00 &#8211; 17.30 CET (Amsterdam)<br><strong>Place:<\/strong> This lecture will take place online via Zoom.<br><strong>See also the <a href=\"https:\/\/www.ivir.nl\/publicaties\/download\/flyer_4_2_2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">flyer<\/a>.<\/strong><br><br><strong>Please fill in the form below to sign up for this IViR Lecture. You will receive a Zoom invitation before the lecture.<\/strong> <\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12805-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12805\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nl\/wp-json\/wp\/v2\/vo_events\/14880#wpcf7-f12805-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12805\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12805-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Name (required) <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label><br \/>\n<label> Affiliation (required) <span class=\"wpcf7-form-control-wrap\" data-name=\"your-affiliation\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-affiliation\" \/><\/span> <\/label><br \/>\n<label> Your Email (required) <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"template":"","event_types":[],"class_list":["post-14880","vo_events","type-vo_events","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IViR Lecture: Empathy in Digital Government - IVIR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ivir.nl\/nl\/events\/ivir-lecture-4-february-2022\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IViR Lecture: Empathy in Digital Government - IVIR\" \/>\n<meta property=\"og:description\" content=\"IViR is pleased to announce thatProfessor Sofia Ranchord\u00e1swill give a lecture aboutEmpathy in Digital Governmenton Friday 4 February 2022. 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